FAQ

Sales and Service:

I am not sure what printer/copier to pick for my business, can you help me decide?

Don’t worry, many of our customers do not know which specific printer/ copier they will need.  Our Sales Professionals will come and meet with you at your offices and after asking you a few questions, they will suggest a customized solution that will increase your office efficiency.

How do I order toner and how long does it take to arrive?

Call our main number 905-881-4411 or email us at Service@torontodivision.com.

Support:

My printer/copier is jammed, what do I do?

Look at the screen of the printer/copier, is there an error code?  If yes, please call our Technical Support Line, please write down your error code number and Serial Number or Machine Number for your printer/copier ready so our representatives can assist you.  Your Serial Number/Machine Number is found on the back or the side of the printer/copier.

If you do not see an error code, but the jam location is specified: Open that compartment and remove all the pieces of paper. Be very careful when pulling out paper, as to not break any parts.

If your printer/copier does not specify where the jam is occurring: Open all the compartments and see if you can see any pieces of paper and pull them out.  Then turn off the power for the printer/copier (often on nbso the Left side of the machine), then wait one minute and turn it back on.

I have smudges on my copies, how can I fix this?

Open the lid of the copier/printer, using the soft cloth provided with your machine, wipe off any residue or finger prints off the slit glass (the glass on the left hand side, about 3 cm in width).  Also, please wipe off the area on the underside of the lid directly above the slit glass.

I have lines on my print outs, can I fix this?

Open the lid of the copier/printer, using the soft cloth provided with your machine, wipe off any residue or finger prints off the slit glass (the glass on the left hand side, about 3 cm in width).  Also, please wipe off the area on the underside of the lid directly above the slit glass.

Before I could scan to email, but now suddenly I can’t.  Why is this happening?  

This may or not be a Network issue.  Please call our Technical Support Line for more assistance.

 Where is the slit glass located?